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30 Day Return Policy

At Nio, we are committed to providing our customers with high-quality pain relief items that meet their needs. If, for any reason, you are not satisfied with your purchase, we offer a 30-day return policy to ensure your complete satisfaction.


Eligibility Criteria:

To be eligible for a return, you must have attempted to use the product. If you need help figuring this out, go to


Initiating a Return:

To initiate a return, please follow these steps:

Contact our Customer Service team within 30 days of receiving your pain relief item.

Provide your order number and the reason for the return.

Our Customer Service team will guide you through the return process and provide you with a Return Authorization (RA) number.


Return Shipping:

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item. 


Refund Process:

Once we receive the returned items and inspect them, we will notify you of the status of your refund. If the return is approved, we will initiate a refund to your original method of payment. Please note that it may take several business days for the refund to be processed.


Damaged or Defective Items:

If you receive a damaged or defective pain relief patch or adhesive, please contact our Customer Service team immediately. We will work with you to replace the item or issue a refund as quickly as possible.

Contact Information:

If you have any questions about our return policy, please contact our Customer Service team at

Terms of Service

Welcome to Nio! These Terms of Service govern your use of our website,, and any associated services provided by Nio. By accessing or using our website, you agree to comply with and be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.


1. Use of Our Website:

1.1. You must be at least 18 years old to use our website.

1.2. You are responsible for ensuring that your use of the website complies with all applicable laws and regulations.


2. Privacy Policy:

2.1. Your use of our website is also governed by our Privacy Policy, which can be found further down this page. Please review the Privacy Policy for information on how we collect, use, and disclose personal information.


3. User Account:

3.1. To access certain features of our website, you may be required to create a user account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.


4. Content:

4.1. Our website may allow you to post, link, store, share, and otherwise make available certain information, text, graphics, videos, or other material. You are responsible for the content you provide, and it must comply with applicable laws and regulations.


5. Prohibited Conduct:

5.1. You agree not to engage in any conduct that:

a. Violates any applicable laws or regulations.

b. Infringes upon the rights of others.

c. Harasses, threatens, or discriminates against others.

d. Interferes with the operation of the website.

e. Contains any viruses, malware, or harmful code.


6. Intellectual Property:

6.1. The content on our website, including text, graphics, logos, and images, is the intellectual property of Nio and is protected by copyright, trademark, and other laws. You may not use, reproduce, or distribute the content without our express permission.


7. Changes to Terms:

7.1. We reserve the right to update or modify these Terms of Service at any time without prior notice. Your continued use of the website after any changes indicates your acceptance of the updated terms.


8. Termination:

8.1. We may terminate or suspend your access to our website immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.


9. Contact Us:

9.1. If you have any questions about these Terms of Service, please contact us at

Private policy

Welcome to Nio! This Privacy Policy describes how we collect, use, and disclose personal information when you visit our website,, and the choices you have associated with that information.


1. Information We Collect:


1.1. Personal Information:

 When you use our website, we may collect personal information, such as your name, email address, and contact details.

1.2. Usage Data:

 We may also collect information on how our website is accessed and used ("Usage Data").

2. Cookies Disclaimer:

2.1. Cookies:

Like many websites, we use "cookies" to collect information. Cookies are small data files stored on your device that help improve our website's functionality and your experience. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

2.2. Types of Cookies We Use:

Session Cookies: These are temporary cookies that are erased when you close your browser. They enable basic functions such as page navigation and access to secure areas of the website.

Persistent Cookies: These cookies remain on your device for a set period, allowing us to recognize you across multiple sessions. They help us remember your preferences and improve your experience.

2.3. Third-Party Cookies:

We may use third-party services, such as Google Analytics, that collect, monitor, and analyze this type of information to improve our website's performance and your experience. These third-party service providers have their own privacy policies addressing how they use such information.

2.4. Cookie Consent:

By using our website, you consent to the use of cookies as described in this Cookies Disclaimer. If you do not agree to the use of cookies, you may adjust your browser settings accordingly. Please note that disabling cookies may affect the functionality of our website.

3. Information We Collect (Continued):

3.1. Personal Information (Continued):

When you use our website, we may collect personal information, such as your name, email address, and contact details.

3.2. Usage Data (Continued):

We may also collect information on how our website is accessed and used ("Usage Data").

4. Use of Collected Information:

4.1. We use the collected information, including personal and Usage Data, for various purposes, such as improving our website, providing customer support, and sending you updates and promotional materials.

For any questions about this Privacy Policy or your personal information, please contact us at

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