At Nio, we prioritize your satisfaction above all else. We understand that sometimes, despite your best intentions, a product may not meet your expectations or needs. That's why we offer a hassle-free, no-return refund policy for eligible items.
Eligibility for No-Return Refund:
- Time Frame: You can request a no-return refund for eligible items within 30 calendar days from the date of purchase.
How to Request a No-Return Refund:
To initiate a no-return refund, please follow these simple steps:
- Contact Customer Support: Reach out to our helpful customer support team via niopreferred@gmail.com to inform us of your request for a no-return refund. Please provide your order number and details about the item(s) you wish to refund.
- Refund Authorization: After verifying your request, we will authorize your refund and provide instructions on the refund process.
- Refund Processing: We will process your refund to the original payment method within 5-7 business days once your refund request is authorized. Please note that shipping and distribution fees will be deducted from the refund, unless the return is a result of our error.
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