At Nio, we want your delivery experience to be straightforward. Here's what you need to know:
Shipping Methods:
We offer standard and express shipping options.
- Free Standard Shipping: Reliable and suitable for most orders.
- Express Shipping: Faster delivery, available at an additional cost.
Shipping Costs:
Shipping costs are based on your order's weight, size, and destination. You'll see the cost during checkout. Some products may come with free shipping, which we'll mention on the product page.
Delivery Times:
The delivery time depends on your location and the shipping method you choose. During checkout, we'll give you an estimated delivery date.
Shipping Issues:
If your order arrives damaged or you face any shipping problems, please contact our customer support immediately. We'll work to fix the issue.
Policy Updates:
We may update our shipping policy, so check this page for any changes.
Thank you for choosing Nio. We aim to make your shopping experience simple and convenient. If you have questions about shipping, feel free to reach out to our customer support team.